Terms of Service

1. Who you are contracting with

Posto Intelligence is operated by Posto Limited("we", "us"), a company registered in England and Wales under company number 17256963, whose registered office is at Rokeby House, 16 Rokeby Avenue, Bristol BS6 6EL. These terms govern your use of the service. If you use Posto Intelligence on behalf of a business, you confirm you are authorised to accept these terms for it.

2. What the service does

Posto Intelligence connects to marketing and analytics accounts you already own, reads performance data from them, monitors how AI assistants and search engines describe your brand, and produces reports, recommendations and draft content. You decide what to act on.

3. What we will never do on your behalf

This is a commitment, not a current limitation of the software:

• We do not publish, post, comment or send anything in your name. The service drafts content; a person at your organisation decides whether and where it goes out.
• We do not spend your advertising budget, create campaigns, or change the settings of any advertising account.
• We do not sell your data, and we do not use it to train anyone's models.

If we ever build features that act outward on your behalf, they will be opt-in, and we will tell you before they are switched on.

4. Your accounts and your data

You keep ownership of everything you connect or upload. You are responsible for having the right to connect the accounts you connect, and for the accuracy of what you upload. You must keep your login details secure and tell us promptly if you think someone else has access.

We process personal data on your behalf under the data processing agreement you accept when you create a workspace, and as described in our privacy policy.

5. Connected platforms

The service reads data from third-party platforms using access you grant. We only ever request read access to your reporting data. You can disconnect any platform at any time, which revokes our access. Those platforms are outside our control: if one changes its terms, its data, or its availability, parts of the service may change or stop working, and that is not a failure on our part.

6. Trials, fees and AI costs

New workspaces start on a 30-day trial. We will tell you what a paid plan costs before you are charged anything, and we will not charge you without your agreement.

Some features ask AI models questions on your behalf, which costs real money. There is a weekly spending cap of £10 per workspace, and the service stops before it is exceeded. We will not raise that cap without telling you.

7. Acceptable use

Do not use the service to break the law, to infringe anyone's rights, to access data you are not entitled to, or to attempt to disrupt or reverse engineer the service. Do not connect accounts you do not have permission to connect.

8. Recommendations are advice, not decisions

Reports, recommendations and generated content are produced automatically, partly using AI, and can be wrong or incomplete. They are there to inform your judgement, not replace it. You are responsible for what you choose to publish or spend. We do not warrant any particular marketing outcome.

9. Availability

We aim to keep the service running and to give notice of planned maintenance, but we do not guarantee uninterrupted availability. We may change or discontinue features; where a change materially reduces what the service does for you, we will tell you in advance.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for lost profits, lost revenue or indirect losses, and our total liability in any 12-month period is limited to the fees you paid us in that period.

11. Ending it

You can stop using the service and close your workspace at any time. We may suspend or end an account that breaches these terms, or that we are legally required to stop serving. On termination we delete or return your data at your choice, as set out in the data processing agreement.

12. Changes to these terms

We will update this page when the service changes and revise the date above. For changes that materially affect your rights, we will give you notice rather than relying on you noticing.

13. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions about them go to jon@getposto.com.